Extracted Ticket


Ticket Number  : SUNETTICKET-6482
Ticket Type    : Unscheduled
Ticket Status  : Closed
Ticket Summary : Link Down BAL-MAP2 
Ticket Scope   : Link

Ticket Opened  : 20200713 6:31 UTC
Ticket Closed  : 20200721 5:38 UTC

Problem Start  : 20200713 6:18 UTC
Problem End    : 20200717 5:00 UTC

Affected organisations:

      * NORDUnet, Netnod
        ----

Description:

      * The dark fiber between Ballerup (BAL) and MAP2 (Mörarp) is
        down.
        ----

Impact:

      * Below services are down.
        
        SU-S003632	DWDM - Alienwave	TUG - BAL NDN1
        193.50THz	NORDUnet 
        SU-S003650	DWDM - Alienwave	TUG - BAL NDN2
        193.050THz	NORDUnet
        SU-S003651	DWDM - Alienwave	TUG - BAL NDN3
        193.00THz	NORDUnet 
        SU-S003658	DWDM - Alienwave	Wave for Netnod
        "dwdm1-stc.sth.netnod.se" to
        "dwdm1-ixn.cph.netnod.se"	Netnod
        SU-S003676	DWDM - Alienwave	Wave Nordunet HMG9 - BAL uninett
        - dk-uni	NORDUnet 
        ----

Update:

      * 20200713 6:43 UTC
        Escalated to hardware provider.
        ----
        
      * 20200713 6:43 UTC
        Correction: Escalated to fiber provider - not hardware as
        stated previously.
        ----
        
      * 20200713 14:43 UTC
        Fiber provider has escalated this to subcontractor. They are
        currently working on this but no ETR.
        ----
        
      * 20200713 19:57 UTC
        Fiber provider confirms a fiber break in the submarine
        cable. ETA to start repairing the cable is 2020-07-15 13:00
        UTC.
        ----
        
      * 20200717 5:14 UTC
        Alarms cleared and connection is up. Awaiting confirmation
        from the fiber provider.
        ----
        
        
Final ticket report:

      * The dark fiber between Ballerup (BAL) and MAP2 (Mörarp) was
        down due to a fiber. The service has restored.
        ----