Extracted Ticket


Ticket Number  : SUNETTICKET-619
Ticket Type    : Unscheduled
Ticket Status  : Closed
Ticket Summary : ACP intermittent audio delay problems
Ticket Scope   : Software

Ticket Opened  : 20100312 15:15 UTC
Ticket Closed  : 20100507 11:38 UTC

Problem Start  : 20100312 14:00 UTC
Problem End    : 20100503 19:00 UTC

Affected organisations:

      * SUNET
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Description:

      * Users are reporting intermittent problems with audio delay
        on adobe connect pro conferences. It may be related to disk
        i/o on the servers caused by the regular clearing of meeting
        content to shared storage.
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Impact:

      * Adobe connect pro users.
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Update:

      * 20100407 11:31 UTC
        Please see SUNETTICKET-650 for maintenance to fix this
        issue.
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      * 20100426 13:26 UTC
        Maintenance was completed.
        Now we have to see if this fixed the issue with the audio
        delay.
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Final ticket report:

      * Users reported intermittent problems with audio delay on
        adobe connect pro conferences.
        After changing setting from auto negotiate to 1Gbit full
        duplex on the network cards we haven't heard of any issues.
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