Extracted Ticket


Ticket Number  : SUNETTICKET-612
Ticket Type    : Unscheduled
Ticket Status  : Closed
Ticket Summary : Problems with auto-install of Adobe Connect Pro Add-In
Ticket Scope   : Software

Ticket Opened  : 20100310 17:26 UTC
Ticket Closed  : 20100505 10:05 UTC

Problem Start  : 20100304 17:27 UTC
Problem End    : 20100505 10:05 UTC

Affected organisations:

      * SUNET
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Description:

      * The new version of the adobe-connect add-in requires
        administrator privileges to install. This has been escalated
        to adobe engineering.
        A resolution is expected no later than April 2010 when the
        Adobe
        Connect Pro Service Pack 1 (SP1) will be released.
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Impact:

      * Workaround is to perform the installation using
        administrator
        privileges.
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Final ticket report:

      * A version of the adobe-connect add-in requires administrator
        privileges to install.
        The new version of the add-in which is supposed to solve
        this issue is under testing.
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