Extracted Ticket


Ticket Number  : SUNETTICKET-581
Ticket Type    : Unscheduled
Ticket Status  : Closed
Ticket Summary : Loss of connectivity
Ticket Scope   : Link

Ticket Opened  : 20100224 11:15 UTC
Ticket Closed  : 20100325 7:46 UTC

Problem Start  : 20100224 7:40 UTC
Problem End    : 20100315 16:59 UTC

Affected organisations:

      * ETNOGR
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Description:

      * There was two short flaps during one minute.
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Impact:

      * No connectivity for ETNOGR.
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Update:

      * 20100226 5:22 UTC
        Another flap was seen at 25.02.2010 16:15 UTC.
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      * 20100303 13:37 UTC
        After some troubleshooting we suspect that there might be
        faulty hardware at customer site. Customer is informed.
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      * 20100304 8:37 UTC
        Another one minute flap was seen.
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      * 20100308 16:49 UTC
        Another 1.5min downtime, informing customer.
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      * 20100312 15:22 UTC
        Two 1 minute downtimes was seen.
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      * 20100315 9:51 UTC
        Etnografiska museet has changed their switch. We will
        monitor the link for few days.
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      * 20100315 17:03 UTC
        We recorded three new flaps on the link. The customer is
        informed and they will investigate in the morning.
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      * 20100318 9:22 UTC
        ETNOGR is still chasing their provider to replace the
        switch.
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      * 20100318 10:37 UTC
        The switch has been repalced now and we will monitor the
        link for few days.
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      * 20100325 7:46 UTC
        The link has been stable since switch replacement.
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Final ticket report:

      * The outage was due to faulty switch at the customer end
        which has been replaced now and the link has been stable
        since then.
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