Extracted Ticket


Ticket Number  : SUNETTICKET-4189
Ticket Type    : Unscheduled
Ticket Status  : Closed
Ticket Summary : Link to SMHI down
Ticket Scope   : Routing

Ticket Opened  : 20170217 3:51 UTC
Ticket Closed  : 20170217 21:03 UTC

Problem Start  : 20170217 0:21 UTC
Problem End    : 20170217 20:23 UTC

Affected organisations:

      * SMHI
        ----

Description:

      * One of the links towards SMHI is down.
        ----

Impact:

      * Loss of redundancy for SMHI.
        ----

Update:

      * 20170217 3:56 UTC
        LiU informs that they lost contact with their optical
        equipment at camput Nörrkoping and will investigate with
        their fiber provider in the morning.
        ----
        
      * 20170217 9:45 UTC
        LiU has contacted their fiber provider to investigate the
        outage.
        ----
        
      * 20170217 14:02 UTC
        Fiber fault is located about 48 km away from Linköping.
        Fiber provider is working to fix the issue.
        ----
        
        
Final ticket report:

      * One of the links towards SMHI was down. It was due to a
        fiber problem at the provider\'s network. The problem is now
        solved and the connection is up again.
        ----