Extracted Ticket


Ticket Number  : SUNETTICKET-4045
Ticket Type    : Unscheduled
Ticket Status  : Closed
Ticket Summary : SUNET-C FPC issue on hh-r2
Ticket Scope   : Hardware

Ticket Opened  : 20161117 11:50 UTC
Ticket Closed  : 20170124 5:31 UTC

Problem Start  : 20161117 11:20 UTC
Problem End    : 20161117 11:25 UTC

Affected organisations:

      * HH, SUNET
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Description:

      * All the FPCs on router hh-r2 lost connectivity to the
        routing engine for a short time.
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Impact:

      * Reduced redundancy on NORDUnet backbone
        Loss of connectivity to HH
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Update:

      * 20161117 11:53 UTC
        Escalating to supplier.
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      * 20161118 12:20 UTC
        Juniper is analysing the logs.
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      * 20170112 6:41 UTC
        New update:
        We are continuously running the traffic with full BGP
        internet routes. We have not see any issue yet. We are
        continously doing testing in lab and will keep you posted
        with results. 
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      * 20170124 6:31 UTC
        We\'ll close this ticket and keep track of suppliers
        investigation in an internal ticket.
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Final ticket report:

      * All the FPCs on router hh-r2 lost connectivity to the
        routing engine for a short time. No cause found yet,
        supplier still investigating the issue.
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