Extracted Ticket


Ticket Number  : SUNETTICKET-3112
Ticket Type    : Unscheduled
Ticket Status  : Closed
Ticket Summary : Fiber break
Ticket Scope   : Link

Ticket Opened  : 20150120 13:08 UTC
Ticket Closed  : 20150122 15:23 UTC

Problem Start  : 20150120 13:07 UTC
Problem End    : 20150120 18:09 UTC

Affected organisations:

      * CSB, CTH, DU, GSIX, GU, HB, HH, HIS, HV, KAU, MDFNET, MDH,
        MIUN, ORU, OSO, SP, SUNET
        ----

Description:

      * We currently have multiple fiber breaks, one in between
        Sävja and Västerås and the other one in between Bålsta
        and Västerås.
        ----

Impact:

      * Lost connectivity for CSB, CTH, GSIX, GU, HIS, HV, KAU,
        MDFNET, MDH, MIUN, ORU, OSO, SP connected to SUNET West Red
        and Green Network.
        Reduced redundancy in the SUNET backbone.
        Reduced redundancy for DU and HH
        ----

Update:

      * 20150120 13:25 UTC
        We currently also have a new fiber break in the SUNET West
        Green network.
        ----
        
      * 20150120 13:33 UTC
        Vendor has been contacted and they are looking at it.
        ----
        
      * 20150120 14:31 UTC
        Technician en route to Bålsta in order to measure fiber.
        ----
        
      * 20150120 14:39 UTC
        One fiber is fault traced by sub supplier and the other one
        by our own supplier and our supplier currently have
        technician en route to do a reroute of our fiber to get one
        of the links up as fast as possible.
        ----
        
      * 20150120 16:14 UTC
        Technicians is on site trying to localize the fault. No ETR
        known.
        ----
        
      * 20150120 17:12 UTC
        Technicians are still trying to locate a working spare fiber
        between Bålsta and Västerås. More updates will follow as
        soon as we have more information.
        ----
        
      * 20150120 17:54 UTC
        The fault on the green network has been located a few km
        east of Västerås, no ETR yet.
        ----
        
      * 20150120 18:11 UTC
        We are now since 19:09 running the green network on a spare
        fiber. The red network is still down but all dual home
        customers are back up.
        ----
        
      * 20150120 18:25 UTC
        We have created ticket SUNETTICKET-3113 for the fiber break
        on the west red network.
        ----
        
      * 20150121 15:48 UTC
        Reported ETR on the broken fiber is 21 UTC tonight.
        ----
        
      * 20150122 16:22 UTC
        SUNET is running on an own spare fiber between Bålsta and
        Västerås.
        The original TDC fiber is also running on a spare fiber
        which will be reconnected during a planned maintenance after
        their original fiber has been repaired.
        ----
        
        
Final ticket report:

      * There was a fiber break between Bålsta and Västerås which
        affected the west green network.
        ----