Extracted Ticket


Ticket Number  : NORDUNETTICKET-4194
Ticket Type    : Unscheduled
Ticket Status  : Closed
Ticket Summary : Kaltura CaptureSpace problem
Ticket Scope   : 

Ticket Opened  : 20170110 15:07 UTC
Ticket Closed  : 20170116 12:45 UTC

Problem Start  : 20170110 15:07 UTC
Problem End    : 20170116 1:00 UTC

Affected organisations:

      * FUNET, UNINETT
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Description:

      * Kaltura CaptureSpace not working for institutions connected
        to HAKA and FEIDE 
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Impact:

      * Kaltura CaptureSpace unavailable.
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Update:

      * 20170110 15:08 UTC
        We are debugging right now, more details will follow.
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      * 20170111 13:49 UTC
        There are 2 problems we are working on right now.
        
        1. Is on Windows CaptureSpace installed but does not launch
        that only happens if your login is federated 
        
        2. Load balancer is rejecting requests to
        https://api.kaltura.nordu.net/api_v3/index.php/service/captureSpace_captureSpace/action/serveinstall/os/Windows%207
        problem is that it works right now but maybe not in 5 min
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Final ticket report:

      * Kaltura CaptureSpace was not working for institutions
        connected to HAKA and FEIDE. The issue has been fixed.
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