E-mail filtering

To avoid the risk of missing important information among all e-mails sent out on the SUNET and/or NORDUnet-FAIL list, we recommend creating a filter on your e-mail client that filters on your organisation abbreviation and SUNET/NORDUnet.

To enable filtering of NUNOC’s trouble tickets, all our e-mails contain the specific header X-Affected. The organisations affected by an incident or by a planned maintenance work are specified in that header. When major or generic incidents occur the organisation specified in that header is SUNET/NORDUnet.

How to create a filter on a specific header varies depending on which mail client you use. Enclosed are examples on how to create these filters on Thunderbird 3, Mail.app SL and Outlook 2011. Note that all mail clients may not support this feature.